17bet Privacy Policy

This Privacy Policy applies to all personal data collected by 17bet through the 17bet.bio website and any related services provided to users in Bangladesh. It describes the categories of personal data we collect, the purposes for which we process it, the legal basis for that processing, how long we retain it, with whom we share it, and the rights you hold in respect of your personal data.

This Policy is incorporated by reference into our Terms & Conditions. By creating a 17bet account or using the platform in any capacity, you confirm that you have read and understood this Policy and that you consent to the practices described within it. If you are not comfortable with any aspect of this Policy, you should not register an account or use the 17bet platform.

When you register and use the 17bet platform, we collect personal data in the following categories:

• Identity data: your full name, date of birth, gender and nationality as provided during account registration. This data is used to verify your identity and to confirm that you meet the 21+ age eligibility requirement.
• Contact data: your mobile number, email address and, where provided, your residential area within Bangladesh (city or district). Used for account communications, deposit confirmations and support requests.
• Financial data: transaction records including deposit amounts, withdrawal requests, payment method reference numbers (e.g. bKash or Nagad transaction IDs) and account balance history. We do not store full payment account credentials.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps and referring URLs. Used for security monitoring, fraud detection and platform optimisation.
• Usage data: games played, wagers placed, bet amounts, outcomes, bonus claims and responsible gaming tool activations. Used for account management and to fulfil our responsible gaming obligations.
• Communications data: records of support messages, live chat logs (if used), email correspondence and any feedback or complaints submitted to 17bet. Retained for quality assurance and dispute resolution purposes.

17bet processes your personal data only for the following purposes, each grounded in a lawful basis:

• Account administration: to create and maintain your 17bet account, authenticate your identity, process deposits and withdrawals via bKash, Nagad, Rocket and Upay, and communicate account-related information to you.
• Fraud prevention and security: to monitor account activity for signs of fraud, bonus abuse, money laundering, underage access and other prohibited activities described in our Terms & Conditions.
• Responsible gaming compliance: to apply deposit limits, session reminders and self-exclusion measures requested by users, and to proactively identify usage patterns that may indicate problem gambling behaviour.
• Customer support: to respond to your queries, complaints and support requests efficiently and to maintain a record of all support interactions for quality assurance purposes.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the performance, reliability and content of the 17bet platform. This analysis does not involve tracking individual users for marketing profiling.

17bet uses cookies and similar browser-based technologies to operate the platform correctly, keep you logged in securely, remember your preferences, and collect anonymised analytics data. We do not use third-party advertising cookies or tracking pixels that transmit your personal data to advertising networks.

You may adjust cookie settings through your browser. Disabling essential session cookies may prevent certain features of the 17bet platform from functioning correctly, including secure login and payment processing. Disabling analytics cookies will not affect your ability to use the platform but may limit our ability to detect and fix technical issues promptly.

17bet does not sell, rent or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment service providers: we share transaction reference data with bKash, Nagad, Rocket and Upay solely to process your deposit and withdrawal requests. These providers operate under their own privacy policies and are not authorised to use your data for any other purpose.
• Fraud and security partners: we may share technical data (IP addresses, device fingerprints, session patterns) with fraud prevention services under strict data processing agreements. These partners are prohibited from using your data for any purpose other than fraud detection.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies or regulatory bodies where required to do so by applicable law, court order or binding legal process. We will notify affected users wherever legally permitted to do so.
• Business successors: in the event of a merger, acquisition or sale of all or part of 17bet's business, personal data held by 17bet may be transferred to the successor entity, subject to equivalent privacy protections remaining in place.

17bet retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil legal obligations, resolve disputes and enforce our agreements. Specifically, financial transaction records and KYC verification documents are retained for a minimum of five years from the date of the relevant transaction or the date of account closure, whichever is later, in accordance with standard anti-money laundering record-keeping requirements.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to you. If you request account closure before the end of any mandatory retention period, we will close your account but will retain only the data required by law until the end of that retention period.

As a user of the 17bet platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe, typically within 30 days:

• Right of access: you may request a copy of the personal data that 17bet holds about you, together with information about how that data is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described above.
• Right to restrict processing: you may request that we limit the way in which we process your personal data in certain circumstances, for example while a correction request is being investigated.
• Right to withdraw consent: where processing is based on your consent (for example, for optional marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

17bet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 17bet platform, secure server infrastructure, access controls limiting which staff members can access personal data, and regular security reviews. Passwords are stored in hashed form and are never accessible in plain text by 17bet staff.

While 17bet takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials secure. If you suspect your account has been compromised, please contact us immediately at [email protected] so that we can take prompt protective action.

The 17bet platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered on 17bet, please contact us immediately at [email protected].

We strongly encourage all account holders who share devices with younger family members to use device-level parental controls and to keep their 17bet login credentials strictly private. If you are concerned about a young person's access to gambling content, please visit our Responsible Gaming page for further guidance.

To exercise any of your data rights, please write to us at [email protected] with the subject line "Data Rights Request" and include the following information so that we can verify your identity and locate your records efficiently:

• Your full registered name and the mobile number or email address associated with your 17bet account.
• A clear description of the right you wish to exercise and, where relevant, the specific data or processing activity your request relates to.
• A copy of a government-issued identity document (e.g. National ID card) so that we can confirm you are the account holder making the request.
• We will acknowledge your request within five business days and aim to resolve it fully within 30 days. Where a request is particularly complex or we have received a high volume of requests, we may extend this period by a further 30 days and will inform you accordingly.

17bet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will post the updated Policy on this page with a revised effective date. We may also notify active users of significant changes via email or an in-platform notification. Your continued use of the 17bet platform after any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed.

If you disagree with the revised Privacy Policy, you should stop using the platform and may request account closure by contacting [email protected]. Your rights in respect of data collected prior to the policy update remain unaffected by any revision.

This Privacy Policy is written in English. In the event of any conflict or inconsistency between the English version and any translated version that may be made available, the English version shall prevail in all cases.

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which 17bet processes your personal data, please contact our support team at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently, and to working with you to resolve any concern you may have about your data.